TikTok Shop integration guide

The "Able Software" app for the TikTok Shop Partner API

What it does

The Able Platform gives your team an AI assistant that works with the tools you already use. Connecting TikTok Shop lets the assistant read your shop's own data — orders, products, returns and refunds, and finance settlements — so it can report, alert and answer questions for you.

The integration is read-only. It reads only the data of the shop that authorized it, and it never creates, edits, prices, ships, cancels, refunds or deletes anything in your TikTok Shop. It asks for no buyer personal data beyond what an order already carries — the recipient details on an order, read only to describe that order — and no separate customer scope. Nothing it reads is ever sold, shared with third parties or used to train AI models.

Requirements

  • An account on an Able Platform application (your organization's Able workspace), with an administrator to authorize the connection.
  • A TikTok Shop seller account in the United States market.

Connect TikTok Shop

However you start, connecting ends at the same place — your shop listed as Working in your Able workspace, with no keys to paste and nothing to configure.

From the TikTok Shop App Store

  • In TikTok Shop, open Seller Center → Growth → App store and find Able Software.
  • Authorize it. TikTok Shop opens its own authorization screen listing the read-only access below — review it and confirm.
  • You land on an Almost done page that names your shop and asks for your Able workspace address. Enter it, sign in as an administrator, and click Connect. Your shop appears as Working under Admin → Connections.

From an authorization link

  • If we send you a direct authorization link, it takes you straight to TikTok Shop's authorization screen — then the same Almost done page, where you enter your Able workspace address, sign in and click Connect.

From your Able workspace

  • An administrator can also start inside Able: open Admin → Connections (the direct address is /admin/connections on your application's host), choose TikTok Shop and click Connect.
  • TikTok Shop opens its authorization screen; review the read-only access and click Confirm. You return to Connections with the shop listed as Working. The whole step takes about a minute.

What Able reads

The connection requests five read-only scopes and no write scope of any kind:

Shop Authorized Information
which shop authorized the connection and its basic details, to label the connection.
Order Information
your orders — totals, status, line items and fulfillment state, for sales reporting.
Product Basic
your product catalog and its listings.
Return & Refund Basic
your returns and refunds and their status.
Finance Information
your settlement and statement totals, for reconciliation.

Every scope is read-only. The app requests no permission to list, price, ship, cancel or refund, no account-management permission, and no separate customer-service or buyer scope — the only personal data it touches is the recipient details already on an order, read only for the reporting task.

Use it

Open the assistant with the AbleClaw button in the top bar (or the chat icon in the left rail) and ask in plain language, for example "how did sales look last week", "which orders are awaiting shipment", "what returns are open" or "what did TikTok settle last week". Larger reports are prepared on request, so they may take a moment to come back.

Remove it

  • In TikTok Shop: open Seller Center → App Store → My apps and incidents, find "Able Software" and cancel its authorization. TikTok Shop notifies Able, which switches the connection off automatically, so nothing further is read.
  • In the Able Platform: open Admin → Connections, open the TikTok Shop connection and choose Turn off or remove it. The stored access is deleted, and the platform marks the connection disconnected.

Data handling

Each shop's TikTok Shop data is stored separately for that shop's workspace. The access credential is stored encrypted; data is encrypted in transit and at rest; it is used only to perform the task you asked for and is never sold, shared with third parties or used to train AI models. When you cancel the authorization in TikTok Shop, or turn the connection off in Able, the platform deletes the stored access for that shop; a data-deletion request is honoured within 30 days. Details are in our Privacy Policy; requests go to privacy@ablesoftware.io.

Support

Questions or problems with the TikTok Shop integration: support@ablesoftware.io or our support page.