Their AR team didn’t grow. Their results did.
How Sunstate Equipment transformed their collections operation with Able Collect.
Before Able
Their AR team was flying blind. Customer data lived in an ERP that wasn’t built for collections. Reports told you the problem — not what to do about it. Collectors relied on Outlook calendars, Excel spreadsheets, and memory. Disputes were tracked offline. Leaders had no visibility into what was actually happening.
What changed
10%
Bad debt reduction
Funds released back to the business
50%+
Fewer accounts to outside agencies
Collections handled internally
80 → 2 hrs/mo
Write-off processing time
From 2 people to 1
40–60 hrs/wk
Time saved
From report digging to working accounts
Bad debt reduced 10%. Funds released back to the business. Accounts going to outside agencies cut by more than 50%.
Write-offs went from a full-time job to a task. What took 2 people and 80 hours a month now takes 1 person and 2 hours. Cases and approvals built into the system.
40–60 hours a week freed up. Time that used to go to digging through reports for answers and actions — gone. Views that took days to build are available in minutes.
Disputes moved from offline to one place. Data and analytics now drive root cause corrective actions instead of email chains and spreadsheets.
The team asks questions like they’re talking to a financial analyst — one who knows their customers’ habits and behaviors — and gets data they can act on immediately.
“The AI does the heavy lifting. The team concentrates on using their skills.”
Sean Stevens, Director of Credit & Collections — Sunstate Equipment
“A system that allows us to ask it questions as though we were talking to a financial analyst with deep knowledge of our customers’ habits and behaviors.”
Sean Stevens, Director of Credit & Collections — Sunstate Equipment
“No more wading through hundreds of emails to find the question or answer.”
Sean Stevens, Director of Credit & Collections — Sunstate Equipment
“A write-off process that took 2 people, 80 hours per month, now takes one person, 2 hours per month.”
Sean Stevens, Director of Credit & Collections — Sunstate Equipment
“We have been able to reduce our bad debt by 10%, releasing funds back to the business. More importantly, we have cut down on accounts needing to move to outside agencies by over 50%.”
Sean Stevens, Director of Credit & Collections — Sunstate Equipment
The kind of analysis that used to take days
DSO trend analysis across regions with charts, benchmarks, and AI-generated insights — delivered in seconds from connected ERP and collections data.
Typical customer results
2–3x
Touch rate improvement
10–20 days
DSO reduction
30–50%
Dispute resolution time reduction
4–10x
More accounts per collector